Privacy Policy
Privacy Policy
Last updated: 15 July 2026
Cambridge Drone Services Ltd respects your privacy and is committed to protecting your personal information.
This privacy policy explains how we collect, use, store and protect personal information when you contact us, use our website or purchase our services.
1. Who is responsible for your information?
The data controller is:
Cambridge Drone Services Ltd
Company number: 16917933
Registered office: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE
Email: matt@cambridgedroneservices.co.uk
Telephone: 07930 414489
2. Information we may collect
We may collect information including:
• Your name.
• Business, farm or organisation name.
• Email address.
• Telephone number.
• Postal address or site location.
• Field locations, boundaries and project information.
• Messages and information submitted through our contact forms.
• Information provided when requesting a quotation.
• Project instructions, correspondence and customer records.
• Billing, payment and transaction information.
• Website usage information collected through cookies or analytics services.
• Technical information such as browser type, device type and approximate location.
Please do not submit sensitive personal information through the website unless it is necessary and has been specifically requested.
3. How we collect information
We may collect personal information when you:
• Complete a website contact or quotation form.
• Contact us by telephone, email or message.
• Request a quotation or site assessment.
• Enter into a contract with us.
• Provide field boundaries, maps or project documents.
• Use our website or consent to optional website cookies.
• Communicate with us through a customer portal or file-sharing platform.
We may also receive business contact information from publicly available sources, professional contacts, referrals or organisations involved in a project.
4. Why we use your information
We may use your information to:
• Respond to enquiries.
• Prepare quotations and proposals.
• Assess whether a proposed site or project is suitable.
• Plan and deliver drone operations.
• Process imagery, mapping data and project outputs.
• Communicate about flights, projects and deliverables.
• Provide customer support.
• Maintain financial, contractual and operational records.
• Meet legal, insurance, aviation and regulatory obligations.
• Protect our business, customers, equipment and website.
• Improve our website and services.
• Send relevant business communications where legally permitted.
5. Our lawful reasons for processing information
Depending on the circumstances, we process personal information because:
• It is necessary to respond to your request before entering into a contract.
• It is necessary to perform a contract with you.
• We must comply with a legal obligation.
• It is necessary for our legitimate business interests, provided those interests do not override your rights.
• You have given consent, including consent for optional website cookies where required.
You may withdraw consent at any time where processing is based on consent.
6. Who we may share information with
We do not sell personal information.
Where necessary, we may share relevant information with:
• Website, hosting, email and IT service providers.
• Mapping, data-processing, cloud-storage and file-delivery providers.
• Payment and accounting service providers.
• Professional advisers, insurers or legal representatives.
• Contractors or project partners involved in delivering an agreed service.
• Regulators, public authorities or law-enforcement organisations where legally required.
• The UK Civil Aviation Authority or other relevant bodies where necessary for aviation compliance.
We only share information that is reasonably necessary for the relevant purpose.
7. International data transfers
Some technology or cloud-service providers may process information outside the United Kingdom.
Where this occurs, we take reasonable steps to ensure that appropriate legal safeguards are used to protect the information.
8. How long we retain information
We retain personal information only for as long as reasonably necessary.
As a general guide:
• Unsuccessful enquiry and quotation information may be retained for up to 24 months after the last contact.
• Customer, project and contractual information may be retained for up to six years after completion of the relevant work.
• Financial and accounting records will normally be retained for at least six years where required for tax, accounting or legal purposes.
• Flight-planning, safety and operational records may be retained where necessary for regulatory, insurance or legal purposes.
Information may be retained for longer where there is an unresolved dispute, legal requirement or legitimate need to preserve relevant records.
9. Cookies and website analytics
Our website may use cookies and similar technologies.
Some cookies are necessary for the website to function. Other cookies, including analytics, translation or embedded-map services, will only be activated where required consent has been obtained.
You can accept, reject or change optional cookie settings through the website’s privacy settings.
Third-party services used by the website may include:
• IONOS website hosting and SiteAnalytics.
• Google Maps.
• Website translation services.
These services may collect technical or usage information in accordance with their own privacy policies.
10. Security
We take reasonable organisational and technical measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.
11. Your data-protection rights
Depending on the circumstances, you may have the right to:
• Ask for a copy of the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete information.
• Ask us to restrict how information is used.
• Object to certain uses of your information.
• Ask for certain information to be transferred.
• Withdraw consent where processing is based on consent.
• Complain about how your information has been handled.
To exercise any of these rights, contact:
matt@cambridgedroneservices.co.uk
We may need to confirm your identity before responding.
12. Complaints
Please contact us first if you have concerns about how your personal information has been handled.
You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection.
13. Changes to this policy
We may update this policy when our services, website systems or legal obligations change.
The latest version will be published on this page with the date it was last updated.